Last Updated February 2025

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Sites immediately.

Energy Savings Association understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits our websites, esa.co.uk, and all sites under the esa-group.com domain (“Our Sites”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

 

1. Definitions and Interpretation
   In this Policy, the following terms shall have the following meanings:
   “Account” means an account required to access and/or use certain areas and features of Our Sites;
   “Cookie” means a small text file placed on your computer or device by Our Sites when you visit certain parts of Our Sites and/or when you use certain features of Our Sites. Details of the Cookies used by Our Sites are set out in Part 14, below;
   “Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

 

2. Information About Us
   Our Sites are owned and operated by Energy Savings Association, a limited company registered in the UK under company number 12345678.
   Registered & Postal address: 45 Greenfield Road, London, E3 4ED
   VAT number: 987654321
   Email address: info@esa.co.uk
   Telephone number: 020 1234 5678

 

3. What Does This Policy Cover?
   This Privacy Policy applies only to your use of Our Sites. Our Sites may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

4. What is Personal Data?
   Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
   Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

5. What Are My Rights?
   Under the GDPR, you have the following rights, which we will always work to uphold:
   
   a) The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15.
   b) The right to access the personal data we hold about you. Part 13 will tell you how to do this.
   c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.
   d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 15 to find out more.
   e) The right to restrict (i.e. prevent) the processing of your personal data.
   f) The right to object to us using your personal data for a particular purpose or purposes.
   g) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
   h) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
   
   For more information about how we use your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15.
   
   Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
   
   If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
   
   

6. What Data Do We Collect?
   Depending upon your use of our Sites, we may collect some or all of the following personal and non-personal data (please also see Part 14 on our use of Cookies and similar technologies and our Cookie Policy as found on our website):

• Name;
• Date of birth;
• Gender;
• Address;
• Email address;
• Telephone number;
• Business name;
• Job title;
• Profession;
• Payment information;
• Information about your preferences and interests;
• IP address;
• Web browser type and version;
• Operating system;
• A list of URLs starting with a referring site, your activity on our Site, and the site you exit to;
• Information about your business and your background if provided by you.

7. How Do You Use My Personal Data?
   Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for the following purposes:
   
   

• Providing and managing your Account;
• Providing and managing your access to our sites
• Personalising and tailoring your experience on our sites
• Supplying our products and services to you. Your personal details are required in order for us to enter into a contract with you.
• Personalising and tailoring our products and services to you for you.
• Communicating with you. This may include responding to emails or calls from you.
• Supplying you with information by email that you have opted-in to (you may unsubscribe or opt-out at any time by contacting info@esa.co.uk and requesting the services you no longer require).
• Analysing your use of our sites and gathering feedback to enable us to continually improve our Sites and your user experience.

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email and telephone text message with information, news, and offers on our products and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

We use the following automated system[s] for carrying out certain kinds of decision-making and/or profiling. If at any point you wish to query any action that we take on the basis of this or wish to request ‘human intervention’ (i.e. have someone review the action themselves, rather than relying only on the automated method), the GDPR gives you the right to do so. Please contact us to find out more using the details in Part 15.

• The following automated decision-making method(s) may be used:
An automated response to you completing an online form will result in automated emails containing further information that may be in addition to that which you have requested.

• The following automated profiling may take place:
We may profile you based on your geographic location to offer location-related offers and services. We may also use the information about your business background and turnover to automate phone calls and email.

 

8. How Long Will You Keep My Personal Data?
   We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

Your data will be retained for marketing purposes for a period of 10 years.

If Energy Savings Association provides services and products to you, then your data will be kept for 6 years following your cancellation of our services for accounting purposes.

 

9. How and Where Do You Store or Transfer My Personal Data?
   We may store or transfer some or all of your personal data in countries that are not part of the European Economic Area (the “EEA” consists of all EU member states, plus Norway, Iceland, and Liechtenstein). These are known as “third countries” and may not have data protection laws that are as strong as those in the UK and/or the EEA. This means that we will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR as follows.
   
   We share your data with external third parties, as detailed below in Part 10, that are based outside of the EEA. The following safeguards are applied to such transfers:

We will only transfer your personal data to countries that the European Commission has deemed to provide an adequate level of personal data protection. More information is available from the European Commission.

Please contact us using the details below in Part 15 for further information about the particular data protection mechanism used by us when transferring your personal data to a third country.
The security of your personal data is essential to us, and we will take all reasonable steps to protect it.

10. Do You Share My Personal Data?
    We may share your personal data with other companies in our group, or with our service providers and suppliers, who help us operate our sites and deliver products and services to you. These third parties may include cloud service providers, marketing agencies, customer support services, payment processors, and others who may require access to your data in order to perform their services.
    
    We will never sell your personal data to third parties. We may, however, disclose your personal data to third parties if:

• • We are required to do so by law;
  • We need to enforce our legal rights (including the protection of our property, our rights, our safety, and the safety of others);
  • We need to share your data to protect the interests of Energy Savings Association;
  • We have your consent to share your personal data.

11. What About Cookies?
    Our Sites use cookies to enhance your experience and help us improve our services. By using our sites, you agree to our use of cookies as described in our Cookie Policy. If you do not wish to accept cookies, you can adjust your browser settings to block them, although this may affect your ability to use certain features of our Sites.

12. How Can I Access My Personal Data?
    If you want to know what personal data we hold about you, or if you wish to update, amend, or delete your personal data, please contact us at the following email address: info@esa.co.uk.

We will respond to your request within 30 days, in line with our legal obligations. You may also request a copy of your personal data in a structured, commonly used, and machine-readable format, and if required, we will transfer this data to another service provider of your choice.

13. Security of Your Personal Data
    We take appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access control, and regular security audits.

Despite our best efforts, no data transmission over the internet is completely secure, and we cannot guarantee the security of any information you transmit to us via our Sites.

14. Changes to This Privacy Policy
    We may update this Privacy Policy from time to time in order to reflect changes in our practices, technologies, or legal requirements. When we make changes, we will post the revised policy on our website and update the “Last Updated” date at the top of the page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.

15. Contacting Us
    If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Energy Savings Association
Email: info@esa.co.uk
Phone: 020 1234 5678
Postal Address: 45 Greenfield Road, London, E3 4ED